Frequently Asked Questions
Do you have a shop I can visit?
We are locally owned in Saint George, Utah. We are based online and ship our treats nationwide to all states in the U.S. except Hawaii. If you are local to Saint George, or you are visiting the area, you can email us at firstname.lastname@example.org to make an order.
I want my product sent to me around a certain date is this possible?
Yes! It is. We understand people have birthdays or want to surprise their loved ones with a great keto gift. Please send us an email and let us know so we can make arrangements to have this done for you. We love being a part in making peoples lives happier.
How do I find instructions to make your products?
We ship instruction cards in every shipment. If lost, you can refer to the specific product page. Or send us an email. We would love to help you out in anyway we can!
What is your shipping policy?
We now ship nationwide to all U.S. states except Hawaii! Your shipping rate and shipping time are determined by your zip code. You will receive a tracking number via email once your order is shipped. We bake our treats fresh and ship them Monday-Wednesday. We do not ship on weekends or holidays. Sweet Keto Bakery goes through a third party shipping vendor (USPS) to deliver your package, and we cannot guarantee the arrival date. Circumstances such as weather or address issues may delay the arrival of your package. Sweet Keto Bakery will not refund orders due to late arrivals or damages caused during shipment. If you have an issue regarding your order, please contact us at email@example.com or by filling out the form on our Contact / About page. At this time we do not ship to Hawaii, APO addresses, or internationally.
How should I store my Brownies?
Our brownies are best when consumed at room temperature! Once opened, store the brownies in an airtight container. You may keep them on your counter for up to 3 days, in the refrigerator for up to 6 days, or in the freezer for up to 3 weeks. Thaw at room temperature prior to serving.
What sweeteners do you use?
Our treats are free from sugar! We use a blend of all natural sweeteners specifically monk fruit, allulose, xylitol, stevia, and erythritol in our treats. Because we offer a variety of treats, each product contains a different blend of sweeteners. We list our exact sweeteners used in each of our sugar-free goodies under the products page under ingredients.
What is xylitol and is it safe?
Xylitol is a naturally occurring alcohol found in most plant material, including many fruits and vegetables. It has a very low glycemic index and doesn't spike blood sugar or insulin. Even though xylitol is extracted from natural sources, it goes through a process called sugar hydrogenation to become a white powder for food. Xylitol is safe for humans and there is evidence it can benefit oral health. However, it does act as a prebiotic which could have positive or negative effects for different people. Dog owners should know that xylitol can be toxic to dogs. If your dog eats a product that contains xylitol, it is important to take your dog to a veterinarian immediately. We love animals and care about their safety. Please keep our products out of reach of your pets. Sweet Keto Bakery is not liable for injuries resulting from xylitol consumption.
I'm concerned about a food allergy, where are your ingredients listed?
Please refer to our ingredients listed under each of our products for nutritional information and the ingredients we use in each of our products. We love our customers and want you to be safe! Only you know the severity of your food allergies and Sweet Keto Bakery cannot be held liable for any issues related to food allergies. If you have an questions or concerns regarding such issues, please feel free to email us and we can help you out.