Terms and Conditions
Sweet Keto Bakery ships your goodies as early as possible.
-We ship our frosting in cooled piping bags. Due to the difficulty in shipping delicate frosting, we have made the decision to ship in separate piping bags. You will need to apply frosting upon arrival. To repeat, our goods WILL NOT be frosted when they arrive. Our cupcakes and frosting DO NOT need to be cold when they arrive! They are better if consumed at room temperature. We send them with cold packs to keep the frosting from melting. If your package sits in the sun for more than an hour we cannot guarantee the frosting will not be melted even with our ice packs and insulated containers. WE CANNOT REPLACE MELTED OR SEPARATED FROSTING.
- We take orders on a weekly basis. Our site is updated early each week and orders are taken until Friday night. Our goods are baked on the weekends and shipped as early as possible that next week. The date we ship is determined by the number of orders in front of your order. We will send you 2 notifications when your order has shipped. If you order and receive your package later than you wish, we cannot offer refunds or replacements.
-We use USPS for our Shipping needs. Every order we send out is Priority 1-3 day shipping. Wednesday is our last day we ship each week. Once we drop off your order to the postal service it is out of our hands. During holiday demand, we experience longer than normal ship times. WE CANNOT GUARANTEE AN ARRIVAL DATE FOR YOUR GOODS! WE CANNOT REFUND YOUR ORDER IF IT DOESN'T ARRIVE FOR YOUR EVENT.
-Proof of purchase and pictures of damaged goods is required for refunds. Shipping baked goods is at times very difficult. There are so many uncontrollable variables that can get in the way of the perfect product. If there are any concerns, please email us and send pictures so we can see what the issues are. WE CANNOT REFUND ORDERS IF THERE ARE NO PICTURES.
Sweet Keto Bakery